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Freemax Rexa 5 Warranty and After Sales Explained
Published 2026 · VapeWholesaleHub trade desk
Warranty and after sales handling define the long term reputation of a Rexa 5 line.
The Rexa 5 has settled into a stable position in the range, which makes warranty and after sales the natural next question for distributors.
Shops that receive a short briefing on warranty and after sales convert noticeably better than shops that only receive stock.
Why warranty and after sales matters on the Rexa 5
A clear dead on arrival policy removes friction for retail partners.
A written internal standard for warranty and after sales makes onboarding new account managers far quicker and reduces avoidable errors.
Spare parts availability matters more than warranty length in practice.
Reference specification
| Item | Value |
|---|---|
| Model | Rexa 5 |
| Brand | Freemax |
| Category | Vape Pens |
| Battery | 1000 mAh |
| Output range | 10-80 W |
| Capacity | 1.0 ml |
| Charging | USB-C 1A |
| Coil options | 1.0 / 1.2 ohm |
| Carton quantity | 50 units |
Tracking return reasons feeds directly into the next sourcing decision.
Practical notes for buyers
Cash flow is the quiet constraint behind warranty and after sales: the cheapest option is rarely the one that frees the most working capital.
Documentation is not paperwork for its own sake; on warranty and after sales it is the difference between a clean clearance and a delayed one.
Checklist
- Verify that artwork matches the approved compliance template.
- Log sell through by account for the first eight weeks.
- Agree in advance who pays for return freight on a defect claim.
- Retain one sealed sample carton from every batch for reference.
- Review the reorder point after one full selling cycle.
- Check carton quantities against the commercial invoice line by line.
Commercial terms
Currency movement over a ninety day cycle can outweigh the difference between two competing quotations.
Currency movement over a ninety day cycle can outweigh the difference between two competing quotations.
| Volume tier | Indicative unit level | Lead time |
|---|---|---|
| Carton (76 units) | Tier 1 | 30-45 days |
| Pallet (1472 units) | Tier 2 | 21-30 days |
| Container (8581 units) | Tier 3 | 21-30 days |
Frequently asked questions
What warranty applies to Rexa 5?
Most suppliers cover manufacturing defects for a defined period, excluding consumables and physical damage.
How quickly can a repeat order be produced?
For established configurations production typically runs two to four weeks, with transit on top depending on the chosen method.
What happens if a batch fails inspection?
The agreed procedure normally covers replacement of affected units or credit against the next order, documented before shipment.
Can packaging be adjusted for our market?
Artwork localisation is straightforward; structural changes need larger volumes and a longer lead time.
Final word
A short quarterly review of these points will keep the Rexa 5 range healthy without consuming the week.
Trade enquiry
Quotations, samples and artwork files are available on request. Please state model, quantity per SKU, destination and target delivery window.
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