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Freemax Rexa Max Returns and Credit Notes
Published 2026 · VapeWholesaleHub trade desk
A clear returns and credit process on Rexa Max protects the relationship when something goes wrong.
What follows is a practical view of returns and credit notes for the Rexa Max, written for people who place repeat orders rather than one off buys.
Shops that receive a short briefing on returns and credit notes convert noticeably better than shops that only receive stock.
Why returns and credit notes matters on the Rexa Max
Distinguish between a defect claim and a change of mind before agreeing any action.
In practice the decision comes down to three numbers: unit cost, freight per unit and the realistic sell through rate for Rexa Max.
Credit notes should reference the original invoice line to keep accounting clean.
Reference specification
| Item | Value |
|---|---|
| Model | Rexa Max |
| Brand | Freemax |
| Category | Vape Pens |
| Battery | 1300 mAh |
| Output range | 12-60 W |
| Capacity | 3.0 ml |
| Charging | USB-C 1A |
| Coil options | 0.4 / 0.6 ohm |
| Carton quantity | 120 units |
Agreeing who pays return freight in advance avoids most disputes.
Practical notes for buyers
Seasonality interacts with returns and credit notes more than most forecasts allow for, so a rolling review beats an annual one.
Shops that receive a short briefing on returns and credit notes convert noticeably better than shops that only receive stock.
Checklist
- Confirm the exact configuration in writing before the deposit is paid.
- Retain one sealed sample carton from every batch for reference.
- Agree in advance who pays for return freight on a defect claim.
- Keep certificates current and filed against the exact model name.
- Record the arrival condition with photographs on the day of delivery.
- Check carton quantities against the commercial invoice line by line.
Commercial terms
Currency movement over a ninety day cycle can outweigh the difference between two competing quotations.
Volume commitments work best when they are structured as a rolling target rather than a single fixed number.
| Volume tier | Indicative unit level | Lead time |
|---|---|---|
| Carton (197 units) | Tier 1 | 30-45 days |
| Pallet (1460 units) | Tier 2 | 21-30 days |
| Container (13843 units) | Tier 3 | 21-30 days |
Frequently asked questions
Who pays return freight on a Rexa Max defect claim?
For confirmed defects the supplier normally covers it; agreeing this in writing before shipment prevents arguments.
How quickly can a repeat order be produced?
For established configurations production typically runs two to four weeks, with transit on top depending on the chosen method.
What happens if a batch fails inspection?
The agreed procedure normally covers replacement of affected units or credit against the next order, documented before shipment.
Do you support long term supply agreements?
Yes, rolling agreements with defined review points work better for both sides than rigid annual commitments.
Final word
Start with one change, measure it over a quarter, then decide whether it deserves to become policy.
Trade enquiry
Quotations, samples and artwork files are available on request. Please state model, quantity per SKU, destination and target delivery window.