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Freemax Rexa Plus Warranty and After Sales Checklist 2026
Published 2026 · VapeWholesaleHub trade desk
Warranty and after sales handling define the long term reputation of a Rexa Plus line.
Distributors reviewing their Rexa Plus range usually find that warranty and after sales explains most of the variance in results between accounts.
Freight consolidation changes the answer to warranty and after sales at container scale, which is why small and large buyers reach different conclusions.
Why warranty and after sales matters on the Rexa Plus
A clear dead on arrival policy removes friction for retail partners.
Keeping a short internal note on warranty and after sales for each SKU pays for itself the first time a dispute arises over the Rexa Plus.
Spare parts availability matters more than warranty length in practice.
Reference specification
| Item | Value |
|---|---|
| Model | Rexa Plus |
| Brand | Freemax |
| Category | Vape Pens |
| Battery | 800 mAh |
| Output range | 5-40 W |
| Capacity | 3.0 ml |
| Charging | Magnetic dock |
| Coil options | 0.6 / 0.8 / 1.0 ohm |
| Carton quantity | 240 units |
Tracking return reasons feeds directly into the next sourcing decision.
Practical notes for buyers
Keeping a short internal note on warranty and after sales for each SKU pays for itself the first time a dispute arises over the Rexa Plus.
A written internal standard for warranty and after sales makes onboarding new account managers far quicker and reduces avoidable errors.
Checklist
- Confirm the exact configuration in writing before the deposit is paid.
- Review the reorder point after one full selling cycle.
- Check carton quantities against the commercial invoice line by line.
- Record the arrival condition with photographs on the day of delivery.
- Request batch photographs and a packing list prior to shipment.
- Retain one sealed sample carton from every batch for reference.
Commercial terms
Currency movement over a ninety day cycle can outweigh the difference between two competing quotations.
Volume commitments work best when they are structured as a rolling target rather than a single fixed number.
| Volume tier | Indicative unit level | Lead time |
|---|---|---|
| Carton (194 units) | Tier 1 | 30-45 days |
| Pallet (1248 units) | Tier 2 | 14-21 days |
| Container (12292 units) | Tier 3 | 21-30 days |
Frequently asked questions
What warranty applies to Rexa Plus?
Most suppliers cover manufacturing defects for a defined period, excluding consumables and physical damage.
Can packaging be adjusted for our market?
Artwork localisation is straightforward; structural changes need larger volumes and a longer lead time.
What happens if a batch fails inspection?
The agreed procedure normally covers replacement of affected units or credit against the next order, documented before shipment.
Is documentation provided for customs?
Commercial invoice, packing list and the relevant certificates are supplied; the importer's broker handles the declaration.
Final word
A short quarterly review of these points will keep the Rexa Plus range healthy without consuming the week.
Trade enquiry
Quotations, samples and artwork files are available on request. Please state model, quantity per SKU, destination and target delivery window.
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