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Freemax Starre Returns and Credit Notes
Published 2026 · VapeWholesaleHub trade desk
A clear returns and credit process on Starre protects the relationship when something goes wrong.
Buyers who treat returns and credit notes as a commercial discipline rather than an afterthought tend to hold margin for longer.
Keeping a short internal note on returns and credit notes for each SKU pays for itself the first time a dispute arises over the Starre.
Why returns and credit notes matters on the Starre
Distinguish between a defect claim and a change of mind before agreeing any action.
The most common mistake is optimising for the first order instead of the fourth, which is where Starre economics actually settle.
Credit notes should reference the original invoice line to keep accounting clean.
Reference specification
| Item | Value |
|---|---|
| Model | Starre |
| Brand | Freemax |
| Category | Vape Pens |
| Battery | 400 mAh |
| Output range | 12-30 W |
| Capacity | 4.0 ml |
| Charging | USB-C 2A |
| Coil options | 0.4 / 0.6 ohm |
| Carton quantity | 240 units |
Agreeing who pays return freight in advance avoids most disputes.
Practical notes for buyers
The most common mistake is optimising for the first order instead of the fourth, which is where Starre economics actually settle.
Consistency across batches matters more than peak performance for Starre, and returns and credit notes is where inconsistency first appears.
Checklist
- Agree in advance who pays for return freight on a defect claim.
- Keep certificates current and filed against the exact model name.
- Verify that artwork matches the approved compliance template.
- Confirm the exact configuration in writing before the deposit is paid.
- Request batch photographs and a packing list prior to shipment.
- Review the reorder point after one full selling cycle.
Commercial terms
Volume commitments work best when they are structured as a rolling target rather than a single fixed number.
Currency movement over a ninety day cycle can outweigh the difference between two competing quotations.
| Volume tier | Indicative unit level | Lead time |
|---|---|---|
| Carton (194 units) | Tier 1 | 14-21 days |
| Pallet (1337 units) | Tier 2 | 14-21 days |
| Container (9476 units) | Tier 3 | 7-12 days |
Frequently asked questions
Who pays return freight on a Starre defect claim?
For confirmed defects the supplier normally covers it; agreeing this in writing before shipment prevents arguments.
Do you support long term supply agreements?
Yes, rolling agreements with defined review points work better for both sides than rigid annual commitments.
Is documentation provided for customs?
Commercial invoice, packing list and the relevant certificates are supplied; the importer's broker handles the declaration.
How quickly can a repeat order be produced?
For established configurations production typically runs two to four weeks, with transit on top depending on the chosen method.
Final word
Start with one change, measure it over a quarter, then decide whether it deserves to become policy.
Trade enquiry
Quotations, samples and artwork files are available on request. Please state model, quantity per SKU, destination and target delivery window.