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How to Source Freemax Onnix 4: Returns and Credit Notes
Published 2026 · VapeWholesaleHub trade desk
A clear returns and credit process on Onnix 4 protects the relationship when something goes wrong.
The Onnix 4 has settled into a stable position in the range, which makes returns and credit notes the natural next question for distributors.
The most common mistake is optimising for the first order instead of the fourth, which is where Onnix 4 economics actually settle.
Why returns and credit notes matters on the Onnix 4
Distinguish between a defect claim and a change of mind before agreeing any action.
Retail staff rarely ask about returns and credit notes directly, but their questions almost always lead back to it.
Credit notes should reference the original invoice line to keep accounting clean.
Reference specification
| Item | Value |
|---|---|
| Model | Onnix 4 |
| Brand | Freemax |
| Category | Vape Pens |
| Battery | 650 mAh |
| Output range | 8-30 W |
| Capacity | 6.0 ml |
| Charging | Magnetic dock |
| Coil options | 0.8 / 1.2 ohm |
| Carton quantity | 120 units |
Agreeing who pays return freight in advance avoids most disputes.
Practical notes for buyers
Retail staff rarely ask about returns and credit notes directly, but their questions almost always lead back to it.
The most common mistake is optimising for the first order instead of the fourth, which is where Onnix 4 economics actually settle.
Checklist
- Request batch photographs and a packing list prior to shipment.
- Check carton quantities against the commercial invoice line by line.
- Keep certificates current and filed against the exact model name.
- Confirm the exact configuration in writing before the deposit is paid.
- Agree in advance who pays for return freight on a defect claim.
- Log sell through by account for the first eight weeks.
Commercial terms
Most long running accounts settle into a rhythm of monthly top ups with one larger seasonal build per year.
Most long running accounts settle into a rhythm of monthly top ups with one larger seasonal build per year.
| Volume tier | Indicative unit level | Lead time |
|---|---|---|
| Carton (169 units) | Tier 1 | 14-21 days |
| Pallet (1105 units) | Tier 2 | 21-30 days |
| Container (12131 units) | Tier 3 | 7-12 days |
Frequently asked questions
Who pays return freight on a Onnix 4 defect claim?
For confirmed defects the supplier normally covers it; agreeing this in writing before shipment prevents arguments.
Is documentation provided for customs?
Commercial invoice, packing list and the relevant certificates are supplied; the importer's broker handles the declaration.
Can packaging be adjusted for our market?
Artwork localisation is straightforward; structural changes need larger volumes and a longer lead time.
Do you support long term supply agreements?
Yes, rolling agreements with defined review points work better for both sides than rigid annual commitments.
Final word
A short quarterly review of these points will keep the Onnix 4 range healthy without consuming the week.
Trade enquiry
Quotations, samples and artwork files are available on request. Please state model, quantity per SKU, destination and target delivery window.
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