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How to Source Freemax Starre Pro: Returns and Credit Notes
Published 2026 · VapeWholesaleHub trade desk
A clear returns and credit process on Starre Pro protects the relationship when something goes wrong.
Between the factory gate and the retail shelf, returns and credit notes is where most of the value on the Starre Pro is either created or lost.
Documentation is not paperwork for its own sake; on returns and credit notes it is the difference between a clean clearance and a delayed one.
Why returns and credit notes matters on the Starre Pro
Distinguish between a defect claim and a change of mind before agreeing any action.
Seasonality interacts with returns and credit notes more than most forecasts allow for, so a rolling review beats an annual one.
Credit notes should reference the original invoice line to keep accounting clean.
Reference specification
| Item | Value |
|---|---|
| Model | Starre Pro |
| Brand | Freemax |
| Category | Vape Pens |
| Battery | 1000 mAh |
| Output range | 5-30 W |
| Capacity | 1.2 ml |
| Charging | Magnetic dock |
| Coil options | 0.8 / 1.2 ohm |
| Carton quantity | 120 units |
Agreeing who pays return freight in advance avoids most disputes.
Practical notes for buyers
Retail staff rarely ask about returns and credit notes directly, but their questions almost always lead back to it.
Consistency across batches matters more than peak performance for Starre Pro, and returns and credit notes is where inconsistency first appears.
Checklist
- Check carton quantities against the commercial invoice line by line.
- Review the reorder point after one full selling cycle.
- Keep certificates current and filed against the exact model name.
- Log sell through by account for the first eight weeks.
- Request batch photographs and a packing list prior to shipment.
- Record the arrival condition with photographs on the day of delivery.
Commercial terms
Agreeing a defect handling procedure before the first shipment removes emotion from later conversations.
Agreeing a defect handling procedure before the first shipment removes emotion from later conversations.
| Volume tier | Indicative unit level | Lead time |
|---|---|---|
| Carton (91 units) | Tier 1 | 7-12 days |
| Pallet (886 units) | Tier 2 | 21-30 days |
| Container (12502 units) | Tier 3 | 30-45 days |
Frequently asked questions
Who pays return freight on a Starre Pro defect claim?
For confirmed defects the supplier normally covers it; agreeing this in writing before shipment prevents arguments.
What happens if a batch fails inspection?
The agreed procedure normally covers replacement of affected units or credit against the next order, documented before shipment.
Can packaging be adjusted for our market?
Artwork localisation is straightforward; structural changes need larger volumes and a longer lead time.
Is documentation provided for customs?
Commercial invoice, packing list and the relevant certificates are supplied; the importer's broker handles the declaration.
Final word
Start with one change, measure it over a quarter, then decide whether it deserves to become policy.
Trade enquiry
Quotations, samples and artwork files are available on request. Please state model, quantity per SKU, destination and target delivery window.
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