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Returns and Credit Notes Guide for Freemax Galex Air
Published 2026 · VapeWholesaleHub trade desk
A clear returns and credit process on Galex Air protects the relationship when something goes wrong.
Distributors reviewing their Galex Air range usually find that returns and credit notes explains most of the variance in results between accounts.
Shops that receive a short briefing on returns and credit notes convert noticeably better than shops that only receive stock.
Why returns and credit notes matters on the Galex Air
Distinguish between a defect claim and a change of mind before agreeing any action.
Seasonality interacts with returns and credit notes more than most forecasts allow for, so a rolling review beats an annual one.
Credit notes should reference the original invoice line to keep accounting clean.
Reference specification
| Item | Value |
|---|---|
| Model | Galex Air |
| Brand | Freemax |
| Category | Vape Pens |
| Battery | 650 mAh |
| Output range | 8-30 W |
| Capacity | 6.0 ml |
| Charging | USB-C fast charge |
| Coil options | 0.8 / 1.2 ohm |
| Carton quantity | 200 units |
Agreeing who pays return freight in advance avoids most disputes.
Practical notes for buyers
Cash flow is the quiet constraint behind returns and credit notes: the cheapest option is rarely the one that frees the most working capital.
The most common mistake is optimising for the first order instead of the fourth, which is where Galex Air economics actually settle.
Checklist
- Confirm the exact configuration in writing before the deposit is paid.
- Log sell through by account for the first eight weeks.
- Request batch photographs and a packing list prior to shipment.
- Record the arrival condition with photographs on the day of delivery.
- Retain one sealed sample carton from every batch for reference.
- Verify that artwork matches the approved compliance template.
Commercial terms
Agreeing a defect handling procedure before the first shipment removes emotion from later conversations.
Currency movement over a ninety day cycle can outweigh the difference between two competing quotations.
| Volume tier | Indicative unit level | Lead time |
|---|---|---|
| Carton (51 units) | Tier 1 | 7-12 days |
| Pallet (625 units) | Tier 2 | 7-12 days |
| Container (8136 units) | Tier 3 | 21-30 days |
Frequently asked questions
Who pays return freight on a Galex Air defect claim?
For confirmed defects the supplier normally covers it; agreeing this in writing before shipment prevents arguments.
Can several models be mixed in one shipment?
Yes, mixing models and flavours within a carton or pallet is common and usually helps first time buyers test demand.
Can packaging be adjusted for our market?
Artwork localisation is straightforward; structural changes need larger volumes and a longer lead time.
What happens if a batch fails inspection?
The agreed procedure normally covers replacement of affected units or credit against the next order, documented before shipment.
Final word
A short quarterly review of these points will keep the Galex Air range healthy without consuming the week.
Trade enquiry
Quotations, samples and artwork files are available on request. Please state model, quantity per SKU, destination and target delivery window.
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