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Returns and Credit Notes Guide for Freemax Starre Lite

Published 2026 · VapeWholesaleHub trade desk

A clear returns and credit process on Starre Lite protects the relationship when something goes wrong.

What follows is a practical view of returns and credit notes for the Starre Lite, written for people who place repeat orders rather than one off buys.

Retail staff rarely ask about returns and credit notes directly, but their questions almost always lead back to it.

Why returns and credit notes matters on the Starre Lite

Distinguish between a defect claim and a change of mind before agreeing any action.

Documentation is not paperwork for its own sake; on returns and credit notes it is the difference between a clean clearance and a delayed one.

Credit notes should reference the original invoice line to keep accounting clean.

Reference specification

Agreeing who pays return freight in advance avoids most disputes.

Practical notes for buyers

Shops that receive a short briefing on returns and credit notes convert noticeably better than shops that only receive stock.

Retail staff rarely ask about returns and credit notes directly, but their questions almost always lead back to it.

Checklist

• Log sell through by account for the first eight weeks.
• Agree in advance who pays for return freight on a defect claim.
• Record the arrival condition with photographs on the day of delivery.
• Review the reorder point after one full selling cycle.
• Request batch photographs and a packing list prior to shipment.
• Retain one sealed sample carton from every batch for reference.

Commercial terms

Agreeing a defect handling procedure before the first shipment removes emotion from later conversations.

Commercial terms are usually agreed in three parts: a deposit on confirmation, a balance before shipment and a stated validity window.

Frequently asked questions

Who pays return freight on a Starre Lite defect claim?

For confirmed defects the supplier normally covers it; agreeing this in writing before shipment prevents arguments.

Do you support long term supply agreements?

Yes, rolling agreements with defined review points work better for both sides than rigid annual commitments.

Can several models be mixed in one shipment?

Yes, mixing models and flavours within a carton or pallet is common and usually helps first time buyers test demand.

Is documentation provided for customs?

Commercial invoice, packing list and the relevant certificates are supplied; the importer's broker handles the declaration.

Final word

Start with one change, measure it over a quarter, then decide whether it deserves to become policy.

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