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Warranty and After Sales Guide for Freemax Starre Pro
Published 2026 · VapeWholesaleHub trade desk
Warranty and after sales handling define the long term reputation of a Starre Pro line.
A range review that ignores warranty and after sales will often produce a confident decision and a disappointing quarter on the Starre Pro.
Keeping a short internal note on warranty and after sales for each SKU pays for itself the first time a dispute arises over the Starre Pro.
Why warranty and after sales matters on the Starre Pro
A clear dead on arrival policy removes friction for retail partners.
Consistency across batches matters more than peak performance for Starre Pro, and warranty and after sales is where inconsistency first appears.
Spare parts availability matters more than warranty length in practice.
Reference specification
| Item | Value |
|---|---|
| Model | Starre Pro |
| Brand | Freemax |
| Category | Vape Pens |
| Battery | 900 mAh |
| Output range | 10-80 W |
| Capacity | 1.0 ml |
| Charging | Magnetic dock |
| Coil options | 0.4 / 0.6 ohm |
| Carton quantity | 200 units |
Tracking return reasons feeds directly into the next sourcing decision.
Practical notes for buyers
Documentation is not paperwork for its own sake; on warranty and after sales it is the difference between a clean clearance and a delayed one.
Shops that receive a short briefing on warranty and after sales convert noticeably better than shops that only receive stock.
Checklist
- Check carton quantities against the commercial invoice line by line.
- Verify that artwork matches the approved compliance template.
- Record the arrival condition with photographs on the day of delivery.
- Review the reorder point after one full selling cycle.
- Confirm the exact configuration in writing before the deposit is paid.
- Retain one sealed sample carton from every batch for reference.
Commercial terms
Most long running accounts settle into a rhythm of monthly top ups with one larger seasonal build per year.
Currency movement over a ninety day cycle can outweigh the difference between two competing quotations.
| Volume tier | Indicative unit level | Lead time |
|---|---|---|
| Carton (126 units) | Tier 1 | 21-30 days |
| Pallet (716 units) | Tier 2 | 7-12 days |
| Container (16321 units) | Tier 3 | 14-21 days |
Frequently asked questions
What warranty applies to Starre Pro?
Most suppliers cover manufacturing defects for a defined period, excluding consumables and physical damage.
Do you support long term supply agreements?
Yes, rolling agreements with defined review points work better for both sides than rigid annual commitments.
Can several models be mixed in one shipment?
Yes, mixing models and flavours within a carton or pallet is common and usually helps first time buyers test demand.
Is documentation provided for customs?
Commercial invoice, packing list and the relevant certificates are supplied; the importer's broker handles the declaration.
Final word
The buyers who do this well are not luckier; they are simply more consistent about the basics.
Trade enquiry
Quotations, samples and artwork files are available on request. Please state model, quantity per SKU, destination and target delivery window.
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